Where the selected collection location is the school, we will endeavour to deliver all orders placed before 11am on Thursday for any given week on Friday morning of the same week. However, depending on circumstances and where possible, we will endeavour to perform another delivery earlier in the week. If the order is received during school holidays we will make delivery as and when we have access to the school premises.

Where the collection location is the McCullagh & Bothwell Hyde Park, these will ordinarily be available 1-2 days after order placement.

In any event, and irrespective of the collection location, you will receive a notification indicating when your order is ready for collection.

Sizing can be tricky! However, if you purchase the wrong size, the garments can easily be exchanged at McCullagh & Bothwell Fourways. For further sizing assistance, please go to sizing guidelines.

Our philosophy with regards returns and exchanges is to be as customer-centric as possible – in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason, do our best to address your problem. Most exchanges are related to incorrect sizing, and we encourage you (provided the goods are still in a fully ‘sale-able’ condition, and you having your invoicing etc) to do sizing exchanges. Please engage with us on returns and faulty products.  For more, please go to our returns policy.

Please note that the prices you will pay via the online shop will be the same as what you will pay at the McCullagh & Bothwell.

Pricing is a very important issue, one which we are very sensitive to and one in which we constantly try to balance quality and value for money. In line with this, we are constantly scanning alternative products which better meet our criteria. From time to time, we will test alternate suppliers. At times, this will mean we have two suppliers (which may mean slightly different finishing, sizing and even pricing) until we, often in conjunction with the school, have formed a view as to which source is more suitable. Where there are two sources with different prices available, we will endeavour to display these on the online store separately.

Although we work really hard to avoid stock outs, it is possible that you may place an order which we are unable to immediately fulfil due to us being out of stock. If this happens, someone from McCullagh & Bothwell will contact you, and the way forward will be jointly agreed. If we do have a stock out, please accept our apologies, and know that we are doing everything reasonably possible to address the issue.