{"id":742,"date":"2021-02-24T10:25:30","date_gmt":"2021-02-24T08:25:30","guid":{"rendered":"https:\/\/crawford.wowi5.co.za\/?page_id=742"},"modified":"2025-11-25T08:27:21","modified_gmt":"2025-11-25T06:27:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDelivery \/ collection lead times<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

 Collection from<\/span> the school campus, these will ordinarily be available within 1-2 working days from order placement.<\/span><\/p>\n

You will receive a notification indicating when your order is ready for collection.<\/p>\n

If you are unable to collect, please send us an email, and we can arrange to courier items to you. Additional charges may apply.<\/p>\n

Email: Desiree Pan  PCRVUniforms@gmail.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Sizing can be tricky! However, if you purchase the wrong size, the garments can easily be exchanged at school uniform shop. For further sizing assistance, please go to\u00a0sizing guidelines<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tExchanges \/ Refunds<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our philosophy with regards returns and exchanges is to be as customer-centric as possible – in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason, do our best to address your problem. Most exchanges are related to incorrect sizing, and we encourage you (provided the goods are still in a fully \u2018sale-able\u2019 condition, and you having your invoicing etc) to do sizing exchanges. Please engage with us on returns and faulty products.\u00a0 For more, please go to our\u00a0returns policy.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPricing<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please note that the prices you will pay via the online shop will be the same as what you will pay at the school uniform shop.<\/p>

Pricing is a very important issue, one which we are very sensitive to and one in which we constantly try to balance quality and value for money. In line with this, we are constantly scanning alternative products which better meet our criteria. From time to time, we will test alternate suppliers. At times, this will mean we have two suppliers (which may mean slightly different finishing, sizing and even pricing) until we, often in conjunction with the school, have formed a view as to which source is more suitable. Where there are two sources with different prices available, we will endeavour to display these on the online store separately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tStock outs<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Although we work really hard to avoid stock outs, it is possible that you may place an order which we are unable to immediately fulfil due to us being out of stock. If this happens, someone from the school uniform shop will contact you, and the way forward will be jointly agreed. If we do have a stock out, please accept our apologies, and know that we are doing everything reasonably possible to address the issue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ Delivery \/ collection lead times  Collection from the school campus, these will ordinarily be available within 1-2 working days from order placement. You will receive a notification indicating when your order is ready for collection. If you are unable to collect, please send us an email, and we can arrange to courier items to you. […]\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-742","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/pages\/742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/comments?post=742"}],"version-history":[{"count":97,"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/pages\/742\/revisions"}],"predecessor-version":[{"id":6346,"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/pages\/742\/revisions\/6346"}],"wp:attachment":[{"href":"https:\/\/pinnacle.mcandb.co.za\/ridgeview\/wp-json\/wp\/v2\/media?parent=742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}