{"id":9,"date":"2021-11-03T14:30:18","date_gmt":"2021-11-03T12:30:18","guid":{"rendered":"https:\/\/schools.wowinteractive8.co.za\/waterfall\/?page_id=9"},"modified":"2026-05-26T10:08:12","modified_gmt":"2026-05-26T08:08:12","slug":"returns","status":"publish","type":"page","link":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/returns\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92f11ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"92f11ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d2f56e\" data-id=\"1d2f56e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b948c1e elementor-widget elementor-widget-spacer\" data-id=\"b948c1e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7f186b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7f186b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9a772ca\" data-id=\"9a772ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-776461bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"776461bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70f31d2f\" data-id=\"70f31d2f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7780c2a0 elementor-widget elementor-widget-text-editor\" data-id=\"7780c2a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong><u>RETURNS &amp; EXCHANGE POLICY<\/u><\/strong><\/p>\n<p><\/p>\n<p>Our philosophy with regards to returns and exchanges is to be as customer-centric as possible \u2013 in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason, do our best to address your problem.<\/p>\n<p><\/p>\n<p>Please engage with us on returns for faulty products \u2013 again, our philosophy is to be as customer-centric as possible.<\/p>\n<p>Naturally&nbsp;this customer-centric approach is open to interpretation. Therefore, in times of disagreement, the following will be used as a guideline:<\/p>\n<p>For returns for credit, if 30 or more days have gone by since your purchase, unfortunately it may not be possible to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, that is in a fully \u201csale-able\u201d condition. It should also be in&nbsp;the original packaging.<\/p>\n<p>Most exchanges are related to incorrect sizing, and we encourage you (provided the goods are still in a fully sale-able condition, and you having the invoice)&nbsp;to do sizing exchanges.<\/p>\n<p><em>To complete your return, we normally&nbsp;require&nbsp;a receipt or proof of purchase<\/em><em>.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\/*! elementor &#8211; v3.16.0 &#8211; 20-09-2023 *\/ .elementor-column .elementor-spacer-inner{height:var(&#8211;spacer-size)}.e-con{&#8211;container-widget-width:100%}.e-con-inner&gt;.elementor-widget-spacer,.e-con&gt;.elementor-widget-spacer{width:var(&#8211;container-widget-width,var(&#8211;spacer-size));&#8211;align-self:var(&#8211;container-widget-align-self,initial);&#8211;flex-shrink:0}.e-con-inner&gt;.elementor-widget-spacer&gt;.elementor-widget-container,.e-con&gt;.elementor-widget-spacer&gt;.elementor-widget-container{height:100%;width:100%}.e-con-inner&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer,.e-con&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer{height:100%}.e-con-inner&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer&gt;.elementor-spacer-inner,.e-con&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer&gt;.elementor-spacer-inner{height:var(&#8211;container-widget-height,var(&#8211;spacer-size))}.e-con-inner&gt;.elementor-widget-spacer.elementor-widget-empty,.e-con&gt;.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner&gt;.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con&gt;.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px} RETURNS &amp; EXCHANGE POLICY Our philosophy with regards to returns and exchanges is to be as customer-centric as possible \u2013 in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason, do &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/pinnacle.mcandb.co.za\/waterfall\/returns\/\"> <span class=\"screen-reader-text\">Returns Policy<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/pages\/9"}],"collection":[{"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":22,"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":1882,"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/pages\/9\/revisions\/1882"}],"wp:attachment":[{"href":"https:\/\/pinnacle.mcandb.co.za\/waterfall\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}